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Helplines

Name of Service
Telephone
Services Provided
Operating Hours
13 10 21

Free Call:
1800 246 965
Pensions, allowances and benefits

Provides help to grandparents who have full-time caring responsibilities for their grandchildren

Business hours

Business hours
13 20 11
Telephone information for Medicare services
Business hours




1300 888 529

(02) 9542 2459














0450 521 610
Legal information and referral

Is a
non profit, non-policitical, non-denominational self-help organisation working together towards a sensible family law reform in order to assist people with Family Law matters. They can offer you
advice and assistance with your particular Family Law problem from those who have been through or are going through the system. Also provide information in relation to a wide range of topics involved in Family Law issues including Custody, Access, Property Settlement and Child Support through a variety of qualified guest speakers, videos and literature. Click on the link next the phone number for more information.

The aim of FIN-NSW is to give parent and families of 'children in care' a voice.  FIN promotes best practice in child protection and works from the belief that birth families are important to children's wellbeing. In keeping with this view FIN aims to promote family inclusive child protection practice.

Business hours

Business hours














Business hours
13 21 11
The state government body responsible for child protection services, parenting support and early intervention and foster care. Anyone who suspects, on reasonable grounds, that a child or young person is at risk of being neglected or physically, sexually or emotionally abused, should report it to DoCS.
24 hours a day
7 days a week

1300 651 500

On site interpreters Interpreting and Translating in over 77 languages, including Auslan (Australian Sign Language).

24 hours a day
7 days a week

(02) 8688 5511
Toll free:
1800 633 063
TTY:
1800 555 677 then ask for 1800 633 063

Support, referral and information for victims of crime




24 hours a day
7 days a week

Child Care Access Hotline

1800 670 305

Information to help you choose a child care service that meets your needs in your local area

Child Care Access Hotline on 1800 670 305 operates from 8am-9pm Mon-Fri EST and is a free call unless calling from a mobile phone or public pay phone.

13 61 50
(TTY): Freecall
1800 554 609

This portal site provides information to families about:
• Australian Government early learning and care initiatives
• different types of child care
• how to access assistance with the cost of child care
• a searchable database of local child care services.
• links to other useful websites about children’s health, development and wellbeing, parenting and family support services.

Business Hours

1800 181 088

Provide national leadership in promoting quality and continuous improvement in early childhood education and care and school age care in Australia.

24 hours a day
7 days a week

02 9633 3666

Confidential counselling and advice for youth in need of help

24 hours a day
7 days a week

1800 656 463
TTY
1800 671 442

Trained female counsellors provide information and referral for people who are experiencing or have experienced domestic violence.

24 hours a day
7 days a week



1300 794 653




1800 889 997

Connecting Carers NSW are committed to providing the highest quality support and training to Foster, Kinship and Relative Carers, across the state of NSW.

MyTime groups provide facilitated peer support for mums, dads, grandparents and anyone caring for children with a disability, developmental delay or chronic medical condition. Socialise and share ideas and information with others who understand the rewards and intensity of caring for a child with special needs.

24 hours a day
7 days a week



Business Hours








1800 242 636
Carers NSW is an association for relatives and friends caring for people with a disability, mental illness, drug and alcohol dependencies, chronic condition, terminal illness or who are frail.
Business Hours

13 61 50
13 12 02 for information in languages other than English

A one stop shop for the family payments previously handled by Medicare Australia, Centrelink, and the Australian Taxation Office

8am-8pm (local time) Mon-Fri
 
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An initiative of

COTA NSW