Name of Service | Telephone | Services Provided | Hours Open |
Centrelink | 131 021 | Pensions, allowances and benefits | Business hours |
Medicare Public Enquiries Line | 132 011 | Telephone information for Medicare services | Business hours |
LawAccess NSW | 1300 888 529 | Legal information and referral | Business hours |
DoCS Helpline (Child protection) | 13 2111 | The state government body responsible for child protection services, parenting support and early intervention and foster care. Anyone who suspects, on reasonable grounds, that a child or young person is at risk of being neglected or physically, sexually or emotionally abused, should report it to DoCS. | 24 hours a day
7 days a week |
Family Relationship Advice Line
Family relationship advice line–Page for grandparents
| 1800 050 321 | Provides information on family relationship issues and advice on parenting arrangements. It can also refer callers to local services that can provide assistance | 8am-8pm, Mon–Fri
10am-4pm Sat |
Interpreter services | 1300 651 500 | On site interpreters Interpreting and Translating in over 77 languages, including Auslan (Australian Sign Language). | 24 hours a day
7 days a week |
Victims Support Line | (02) 8688 5400
Toll free:
1800 633 063
TTY:
(02) 8688 5575
| Support, referral and information for victims of crime | 24 hours a day
7 days a week |
Child Care Access Hotline | 1800 670 305 | Information to help you choose a child care service that meets your needs in your local area | Child Care Access Hotline on 1800 670 305 operates from 8am-9pm Mon-Fri EST and is a free call unless calling from a mobile phone. |
mychild Information Line | 13 36 84
(TTY): Freecall
1800 554 609 | This portal site provides information to families about:
• Australian Government early learning and care initiatives
• different types of child care
• how to access assistance with the cost of child care
• a searchable database of local child care services.
• links to other useful websites about children’s health, development and wellbeing, parenting and family support services. | |
National Childcare Accreditation Council | 1300 136 5 | Quality assurance in child care | 24 hours a day
7 days a week |
Youth Line | 02 9633 3666 | Confidential counselling and advice for youth in need of help | 24 hours a day
7 days a week |
DoCs Domestic Violence Line | TTY
1800 671 442 | Trained female counsellors provide information and referral for people who are experiencing or have experienced domestic violence. | 24 hours a day
7 days a week |
Grandparent Support Groups | | | |
NSW Connect | | NSW Connect is the portal for NSW topics. Search for grandparents. | |
Commonwealth Carer Resource Centre | 1800 242 636 | | |
Family Assist Office | 13 6150 13 1202 for information in languages other than English | A one stop shop for the family payments previously handled by Medicare Australia, Centrelink, and the Australian Taxation Office | 8am-8pm (local time) Mon-Fri
|
Name of Service | Telephone | Services Provided | Hours Open |
Child Abuse Prevention Service (CAPS) | 9716 8000 or 1800 688 009 | A non-government, non-political service– if you have any concerns regarding the abuse of a child | 24 hours a day
7 days a week |
Lifeline | 131 114 | Telephone counselling service – regional centres can provide face-to-face counselling and referral | 24 hours a day
7 days a week |
Alcohol and Drug Information Service (ADIS) | 9361 8000 or
Rural+Regional Only:
1800 422 599 | Confidential counselling, information, referral an d advice regarding drug and alcohol issues staffed by trained counsellors who can assist you | 24 hours a day
7 days a week |
Family Drug Support | 1300 368 186 | Information, help and support for families affected by drugs across Australia. They run courses to assist families struggling to cope with the drug addiction of a family member | 24 hours a day
7 days a week |
Parent Line | 13 20 55 | Information and guidance with behavioural issues | 24 hours |
Kids Help Line | 1800 551 800 | Australia's only free, confidential and anonymous, telephone and online counselling service specifically for young people aged between five and 18. | 24 hours a day
7 days a week |
Mensline Australia
Mensline- Young Men
Mensline- Older Men
| 1300 789 978 | Supports men who are dealing with family and relationship difficulties, particularly surrounding family break-down or separation. | 24 hours a day
7 days a week |
Young Carers NSW | 02 9280 4744
| Support information for young carers 25 years or under in NSW | |
ARAFMI NSW Inc (Mental Health) | Sydney:
(02) 9332 0700
NSW Country:
1800 655 198 | The ARAFMI Information line provides information, support and referral to families and friends of people with mental illness, including people in crisis situations. | Business hours |
Salvos Youthline | (02) 9360 3000 (Sydney local call) | For young people who wants to talk about problems, including personal issues, relationship problems, or dilemmas at school. Parents can also use this service if they need help for a child who is experiencing difficulties. | Available 24/7 |
Name of Service | Telephone | Services Provided | Hours Open |
Playgroup NSW | 02 9604 5513 or 1800 171 882 | Information about playgroups and how to find one in your local area | Business hours |
Poisons Information Centre | 131 126 | Information and advice regarding poisons bites and stings | 24 hours a day
7 days a week |
The Asthma Information Line | 1800 645130 | Health professionals providing up to date information regarding asthma treatment of asthma. | Business hours |
COTA (NSW) | 02 9286 3860 or 1800 449 102 | Representing over 50’s -Information for grandparents raising grandchildren linking them to services within NSW | Business hours |
TIS -Translating and Interpreting Service | 131 450 | The Dept of Immigration and Multicultural Affairs (DIMA) provides a telephone and on-site translating and interpreting service to all state and territories in Australia. | 24 hours a day
7 days a week |
Indigenous legal services | | | |
Reverse Garbage | | This Marrickville based and mail order not for profit, sells high quality, low priced, useful and unusual materials for use in arts, craft, education, small business, home renovation and other activities. Goods are clean, non-toxic industrial and commercial discards, off-cuts and over-runs. Stock constantly changes. | |
Your local library | | Find a library | |
Australian Clearinghouse for Youth studies | | | |
copyright 2006 COTA (NSW) 
