Name of Service | Telephone | Services Provided | Hours Open |
Centrelink | 131 021 | Pensions, allowances and benefits | Business hours |
Medicare Public Enquiries Line | 132 011 | Telephone information for Medicare services | Business hours |
LawAccess NSW | 1300 888 529 | Legal information and referral | Business hours |
DoCS Helpline (Child protection) | 13 2111 | The state government body responsible for child protection services, parenting support and early intervention and foster care. Anyone who suspects, on reasonable grounds, that a child or young person is at risk of being neglected or physically, sexually or emotionally abused, should report it to DoCS. | 24 hours a day
7 days a week |
Family Relationship Advice Line | 1800 050 321 | Provides information on family relationship issues and advice on parenting arrangements. It can also refer callers to local services that can provide assistance | 8am - 8pm, Mon – Fri10am - 4pm Sat |
Interpreter services | 1300 651 500 | On site interpreters Interpreting and Translating in over 77 languages, including Auslan (Australian Sign Language). | 24 hours a day
7 days a week |
Victims Support Line | 9374 3000 or 1800 633 063 | Support, referral and information for victims of crime | 24 hours a day
7 days a week |
Child Care Access Hotline | 1800 670 305 | Information to help you choose a child care service that meets your needs in your local area | 8 am – 9 pm (Mon-Fri) |
Youth Line | 02 9633 3666 | Confidential counselling and advice for youth in need of help | 24 hours a day
7 days a week |
Domestic Violence Line | 1800 656 463 | Trained female counsellors provide information and referral for people who are experiencing or have experienced domestic violence. | 24 hours a day
7 days a week |
Name of Service | Telephone | Services Provided | Hours Open |
Child Abuse Prevention Service (CAPS) | 9716 8000 or 1800 688 009 | A non-government, non-political service– if you have any concerns regarding the abuse of a child | 24 hours a day
7 days a week |
Lifeline | 131 114 | Telephone counselling service – regional centres can provide face-to-face counselling and referral | 24 hours a day >br>7 days a week |
Alcohol and Drug Information Service (ADIS) | 9361 8000 or 1800 422 599 | Confidential counselling, information, referral an d advice regarding drug and alcohol issues staffed by trained counsellors who can assist you | 24 hours a day
7 days a week |
Family Drug Support | 1300 368 186 | Information, help and support for families affected by drugs across Australia. They run courses to assist families struggling to cope with the drug addiction of a family member | 24 hours a day
7 days a week |
Parent Line | 13 20 55 | Information and guidance with behavioural issues | Mon – Sat. |
Kids Help Line | 1800 551 800 | Australia's only free, confidential and anonymous, telephone and online counselling service specifically for young people aged between five and 18. | 24 hours a day
7 days a week |
Mensline Australia | 1300 789 978 | Supports men who are dealing with family and relationship difficulties, particularly surrounding family break-down or separation. | 24 hours a day
7 days a week |
Young Carers NSW | 02 9280 4744
| Support information for young carers 25 years or under in NSW | |
ARAFMI NSW Inc (Mental Health) | 9805 1883 or 1800 655 198 | The ARAFMI Information line provides information, support and referral to families and friends of people with mental illness, including people in crisis situations. | Business hours |
Name of Service | Telephone | Services Provided | Hours Open |
Playgroup NSW | 02 9604 5513 or 1800 171 882 | Information about playgroups and how to find one in your local area | Business hours |
Poisons Information Centre | 131 126 | Information and advice regarding poisons bites and stings | 24 hours a day
7 days a week |
The Asthma Information Line | 1800 645130 | Health professionals providing up to date information regarding asthma treatment of asthma. | Business hours |
COTA (NSW) | 02 9286 3860 or 1800 449 102 | Representing over 50’s -Information for grandparents raising grandchildren linking them to services within NSW | Business hours |
Interpreter services | 1300 651 500 | On site interpreters Interpreting and Translating in over 77 languages, including Auslan (Australian Sign Language). | 24 hours a day
7 days a week |
TIS -Translating and Interpreting Service | 131 450 | The Dept of Immigration and Multicultural Affairs (DIMA) provides a telephone and on-site translating and interpreting service to all state and territories in Australia. | 24 hours a day
7 days a week |
copyright 2006 COTA (NSW) 
