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Government HelpLines:

Name of Service

Telephone

Services Provided

Hours Open

Centrelink

131 021

Pensions, allowances and benefits

Business hours

Medicare Public Enquiries Line

132 011

Telephone information for Medicare services

Business hours

LawAccess NSW

1300 888 529

Legal information and referral

Business hours

DoCS Helpline (Child protection)

13 2111

The state government body responsible for child protection services, parenting support and early intervention and foster care. Anyone who suspects, on reasonable grounds, that a child or young person is at risk of being neglected or physically, sexually or emotionally abused, should report it to DoCS.

24 hours a day
7 days a week

Family Relationship Advice Line

Family relationship advice line–Page for grandparents

1800 050 321

Provides information on family relationship issues and advice on parenting arrangements. It can also refer callers to local services that can provide assistance

8am-8pm, Mon–Fri
10am-4pm Sat

Interpreter services

1300 651 500

On site interpreters Interpreting and Translating in over 77 languages, including Auslan (Australian Sign Language).

24 hours a day
7 days a week

Victims Support Line

(02) 8688 5400
Toll free:
1800 633 063
TTY:
(02) 8688 5575

Support, referral and information for victims of crime

24 hours a day
7 days a week

Child Care Access Hotline

1800 670 305

Information to help you choose a child care service that meets your needs in your local area

Child Care Access Hotline on 1800 670 305 operates from 8am-9pm Mon-Fri EST and is a free call unless calling from a mobile phone.

mychild Information Line

13 36 84
(TTY): Freecall
1800 554 609

This portal site provides information to families about:
• Australian Government early learning and care initiatives
• different types of child care
• how to access assistance with the cost of child care
• a searchable database of local child care services.
• links to other useful websites about children’s health, development and wellbeing, parenting and family support services.

National Childcare Accreditation Council

1300 136 5

Quality assurance in child care

24 hours a day
7 days a week

Youth Line

02 9633 3666

Confidential counselling and advice for youth in need of help

24 hours a day
7 days a week

DoCs Domestic Violence Line

TTY
1800 671 442

Trained female counsellors provide information and referral for people who are experiencing or have experienced domestic violence.

24 hours a day
7 days a week

Grandparent Support Groups

NSW Connect

NSW Connect is the portal for NSW topics. Search for grandparents.

Commonwealth Carer Resource Centre

1800 242 636

Family Assist Office

13 6150

13 1202 for information in languages other than English

A one stop shop for the family payments previously handled by Medicare Australia, Centrelink, and the Australian Taxation Office

8am-8pm (local time) Mon-Fri

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Counselling HelpLines:

Name of Service

Telephone

Services Provided

Hours Open

Child Abuse Prevention Service (CAPS)

9716 8000 or 1800 688 009

A non-government, non-political service– if you have any concerns regarding the abuse of a child

24 hours a day
7 days a week

Lifeline

131 114

Telephone counselling service – regional centres can provide face-to-face counselling and referral

24 hours a day
7 days a week

Alcohol and Drug Information Service (ADIS)

9361 8000 or
Rural+Regional Only:
1800 422 599

Confidential counselling, information, referral an d advice regarding drug and alcohol issues staffed by trained counsellors who can assist you

24 hours a day
7 days a week

Family Drug Support

1300 368 186

Information, help and support for families affected by drugs across Australia. They run courses to assist families struggling to cope with the drug addiction of a family member

24 hours a day
7 days a week

Parent Line

13 20 55

Information and guidance with behavioural issues

24 hours

Kids Help Line

1800 551 800

Australia's only free, confidential and anonymous, telephone and online counselling service specifically for young people aged between five and 18.

24 hours a day
7 days a week

Mensline Australia
Mensline- Young Men
Mensline- Older Men

1300 789 978

Supports men who are dealing with family and relationship difficulties, particularly surrounding family break-down or separation.

24 hours a day
7 days a week

Young Carers NSW

02 9280 4744

Support information for young carers 25 years or under in NSW

ARAFMI NSW Inc (Mental Health)

Sydney:
(02) 9332 0700
NSW Country:
1800 655 198

The ARAFMI Information line provides information, support and referral to families and friends of people with mental illness, including people in crisis situations.

Business hours

Salvos Youthline

(02) 9360 3000 (Sydney local call)

For young people who wants to talk about problems, including personal issues, relationship problems, or dilemmas at school. Parents can also use this service if they need help for a child who is experiencing difficulties.

Available 24/7

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Other HelpLines:

Name of Service

Telephone

Services Provided

Hours Open

Playgroup NSW

02 9604 5513 or 1800 171 882

Information about playgroups and how to find one in your local area

Business hours

Poisons Information Centre

131 126

Information and advice regarding poisons bites and stings

24 hours a day
7 days a week

The Asthma Information Line

1800 645130

Health professionals providing up to date information regarding asthma treatment of asthma.

Business hours

COTA (NSW)

02 9286 3860 or 1800 449 102

Representing over 50’s -Information for grandparents raising grandchildren linking them to services within NSW

Business hours

TIS -Translating and Interpreting Service

131 450

The Dept of Immigration and Multicultural Affairs (DIMA) provides a telephone and on-site translating and interpreting service to all state and territories in Australia.

24 hours a day
7 days a week

Indigenous legal services

Reverse Garbage

This Marrickville based and mail order not for profit, sells high quality, low priced, useful and unusual materials for use in arts, craft, education, small business, home renovation and other activities. Goods are clean, non-toxic industrial and commercial discards, off-cuts and over-runs. Stock constantly changes.

Your local library

Find a library

Australian Clearinghouse for Youth studies

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